SlimMD Terms & Conditions: clear terms, considered care

In plain wordsUsing the website or joining a program means you accept these terms, alongside the privacy policy and the enrolment documents you sign.

These Terms & Conditions govern your use of the SlimMD website and your participation in any SlimMD weight-management program operated by the legal entity identified on this page (“SlimMD”, “we”, “us”). By using the website, completing the online assessment or enrolling in a program you accept these terms, our Privacy Policy and Medical Disclaimer, and any program-specific enrolment documents you sign, which prevail over these terms where they conflict.

In plain wordsSlimMD is a doctor-led program that may combine assessment, prescription treatment where indicated, nutrition, lifestyle support and review — the exact mix is decided clinically, per patient.

SlimMD is a structured, clinician-guided medical weight-management program. Depending on the pathway and your individual clinical requirements, it may include medical consultation, clinical assessment, laboratory or diagnostic evaluation, prescription treatment where individually indicated, protein-focused nutrition planning, micronutrient support, lifestyle guidance, monitoring and periodic review.

The components of any program are determined by the treating clinician and may change over the course of treatment. Descriptions on the website are general; your enrolment documents state what your program includes.

In plain wordsThe assessment organizes information and points to a next step; it is not a diagnosis, a prescription or a promise of eligibility.

Questionnaires, calculators, screeners and assessments on the website organize the information you provide and help the clinical team decide the appropriate next step. Their output is not a diagnosis, a prescription, medical clearance or a guarantee that you are eligible for any medicine or program. Completing an assessment does not by itself create a doctor–patient relationship; that relationship begins with a consultation.

In plain wordsTreatment is recommended only after a qualified doctor has evaluated you, and teleconsultations follow India’s telemedicine rules.

Treatment recommendations are made only after evaluation by a registered medical practitioner. Additional history, physical examination, investigations, laboratory tests, specialist opinion or follow-up may be required before starting or continuing treatment, and the clinician may decline to prescribe where it is not clinically appropriate.

Where consultations are delivered remotely, they are conducted in accordance with the Telemedicine Practice Guidelines, 2020, as adopted under applicable professional regulations. The clinician decides whether a remote consultation is suitable and may require an in-person visit.

In plain wordsMedicines are prescribed only where legal and clinically appropriate; seeing a medicine named on the site does not mean it is right for you.

Prescription medicines, including GLP-1–based treatments such as semaglutide or tirzepatide where discussed, are recommended only where legally and clinically appropriate and are supplied only against a valid prescription. Naming or describing a medicine on the website does not mean it is suitable, necessary or available for every patient.

Choice of medicine, dose, titration, monitoring, management of side effects and discontinuation are decided by the treating clinician. You must not start, stop or alter a prescription medicine on the basis of website information alone. Brand names belong to their respective manufacturers and their mention does not imply endorsement of SlimMD.

In plain wordsResults vary from person to person; we do not promise a number of kilograms, a percentage, a timeline or permanence.

Individual response varies with clinical factors, starting weight, adherence, nutrition, physical activity, medicines, tolerability and other variables. SlimMD does not guarantee a specific number of kilograms lost, a percentage of body weight lost, a treatment duration, a cosmetic outcome or permanent maintenance of results. Any figures on the website are drawn from published studies and describe study populations, not a promise to you.

In plain wordsSafe care depends on you too: accurate information, attending reviews, following the prescription and telling us about side effects.

To receive care safely you agree to:

• Provide accurate and complete medical information, including all medicines, supplements and allergies.
• Tell the clinical team promptly about pregnancy, planned pregnancy or breastfeeding, and about any new diagnosis or hospital admission.
• Attend recommended reviews and complete advised investigations.
• Follow prescription instructions and never share medicines with anyone else.
• Report significant, persistent or unexpected side effects to the clinical team.
• Avoid changing or stopping prescription treatment without medical advice.

In plain wordsWhat your program includes and costs is confirmed in writing at enrolment; anything not listed there is not included.

Fees and inclusions are confirmed before enrolment in the program schedule or invoice issued to you. Tests, medicines, specialist referrals, devices or other services not expressly stated as included are not part of the package and are charged separately, where offered. Fees are stated in Indian rupees and include applicable taxes unless the schedule says otherwise.

In plain wordsThe payment, rescheduling and refund schedule you receive at enrolment is the one that applies to your program.

The verified payment, cancellation, rescheduling and refund schedule supplied or displayed at enrolment applies to the relevant service and forms part of these terms. Where a program is discontinued on clinical grounds by the treating clinician, refunds for unused, separately priced components are handled under that schedule. Payment card data is processed by the payment provider under its own terms.

In plain wordsThe site is for your personal, lawful use; information on it can change and may be updated without notice.

You may use the website for lawful, personal purposes only. You must not attempt to gain unauthorized access to any part of the site or its systems, submit false information in an assessment or enquiry, or use automated tools to copy content. Medical knowledge, medicine availability, regulatory requirements, prices and program components change, and SlimMD may update website and program information at any time.

In plain wordsThe SlimMD name, design, assessments and written material are ours; third-party trademarks belong to their owners.

Unless otherwise stated, the SlimMD name and marks, original website design, assessment structures, written material, graphics and proprietary content are owned by or licensed to the operating clinic and may not be copied, republished, adapted or commercially exploited without written authorization. Third-party trademarks, including medicine brand names, remain the property of their respective owners.

In plain wordsLaboratories, payment providers and messaging platforms have their own terms, which apply when you use them.

Third-party laboratories, pharmacies, payment providers, communication platforms and external websites linked from the site are governed by their own terms and privacy policies. SlimMD is not responsible for their content or conduct, although we select providers with care and require them to protect your information under contract.

In plain wordsWe stand behind the care we deliver; we do not accept liability for reliance on general website content or for things outside our control.

Nothing in these terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence. Subject to that, SlimMD is not liable for loss arising from reliance on general website content, from inaccurate information you provide, from failure to follow clinical instructions, from third-party services, or from events beyond our reasonable control such as network failure or interruption of medicine supply.

In plain wordsIndian law applies, and the courts identified on this page have jurisdiction; we ask that concerns come to us first.

These terms are governed by the laws of India. The courts of the city and state identified on this page have exclusive jurisdiction over any dispute, subject to any arbitration clause adopted by the operator. Before starting formal proceedings, please raise the matter with the grievance officer so that we can try to resolve it directly.

In plain wordsWe may update these terms; the review date at the top tells you when, and the version in force at enrolment governs your program.

We may revise these terms when our services, providers or legal obligations change. The current version and its review date are published on this page. The version in force when you enrol governs your program unless a change is required by law or you agree to a later version.